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FAQ's

Welcome to our FAQ, where we have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you ship globally and how much does it cost?

We offer free worldwide shipping on all orders over €50. Delivery time depends on the shipping address in which you want your order to be delivered. We also offer UPS express shipping for a fee in cases where you need your products faster. All shipping costs and delivery times are shown during the checkout process. Please refer to our shipping page for detailed shipping information. 

Where is my item(s) shipped from?

Orders are shipped from Borås, Sweden.

Do I have to sign my package upon delivery?

For safety reasons, we require a signature upon delivery with UPS orders. If you choose local mail instead of UPS, then no signature is required. For more information about your order, please contact us at support@zencoreyoga.com.

What happens if the address I entered was incorrect?

The customer is fully responsible for entering the correct information when ordering at zencoreyoga.com. Zencore is not responsible for the non-delivered/extended delivery time if your address is incorrect. We always recommend customers to double-check all details before placing an order. If you have entered an incorrect adress for delivery, it has to be changed before the order is fulfilled. The change of adress can only be done after reaching out to support@zencoreyoga.com. Please include order number as well as the correct delivery information when contacting us about your incorrect address. 

What is your return policy?

You have 30 days from the date you receive your order to make a return. We accept unused and unwashed products with tags attached, for a full refund. Customer are responsible for shipping cost. Please refer to our return policy page for more information and to get started with a return.

Can I exchange my order?

You can exchange for a different size or product. Simply select "Exchange" during the return process and provide the details of your preferred item. Please note, customers are responsible for the return shipping cost for exchanges.

When will I receive my refund?

Once we have confirmed by email that you will be given a refund for the returned product(s), depending on your bank, please allow up to three billing cycles for your credit to appear on your statement.

Orders

Below are some of are common questions about orders

How do I place an order?

Placing an order is easy at zencoreyoga.com. Simply choose the item you wish to purchase and add it to your shopping cart. Then proceed to the checkout page where you fill in your personal/shipping information and pay for the order. Make sure to complete all steps in the payment process so that we can capture the payment and ship your order as fast as possible. 

Where do I enter my discount code?

Your discount code should be added after adding products to your cart and clicked "Check out". Apply your code in the upper right corner and it will immediately be discounted from the total sum of your oder. Please note that you can only use one discount code per order.

I want to add/remove an item to my order?

We can add/remove any item as long as the product has not yet shipped. Please contact us immediately at support@zencoreyoga.com. Otherwise, you can always place a new order for the additional items.

How do I cancel my order? 

We can cancel your order if the product has not shipped. Please contact us immediately at support@zencoreyoga.com to request a cancellation. 
If the product(s) already has been shipped, then we will walk you through our easy return process or you can read instructions on our Returns page. 

Do you offer any special discounts for yoga and pilates teachers?

Yes! Are you a devoted yoga or pilates teacher, or a certified instructor? Then you get a 25% discount on all Zencore products. Reach out to us at yogateacher@zencoreyoga.com with the subject line "Teacher Discount" and take a moment to share a snippet of your teaching journey so far! We're eager to hear from you and support you on your path.

I am between sizes. What do you recommend?

Our High Waist Leggings and the Aspire bra are both true to size. That said, if you're between sizes for the leggings we recommend choosing the smaller size. For the Aspire bra, we suggest sizing up if you prefer a more relaxed fit, as it has a slightly snugger design. You can find our size guides on the product page, located just below the color options. Look for the ruler symbol! If you have any questions, don't hesitate to email us at support@zencoreyoga.com.

Products

Below are some common questions about our products

How should I wash my Zencore products?

Machine wash 40°C inside-out, gentle cycle with mild detergent and similar colors. No Fabric softeners. Tumble dry very low, or hang-dry.

What if the color of my product was not what I expected?

The images we display on our website have the most accurate color possible. However, due to some differences in computer monitors, we cannot be responsible for these variations between the actual product and your screen. Please also keep in mind we do not have control over the color accuracy of photos taken by others. 

When do you restock or release new products?

We don’t have a fixed schedule for restocks or new releases. For details on our production plans, please email us at support@zencoreyoga.com. We’re happy to provide you with the latest updates!

Company

Below are some common questions about Zencore.

Where is your company from?

Zencore AB is a Swedish yoga clothing company founded in 2018.

Where do you manufacture your products?

Materials are sourced locally from China and Lithuania, minimizing transportation distances. We also prioritize excellent working conditions in modern facilities, with all our producers adhering to Öko-Tex Standard 100 and other sustainability certifications.

Payment

Below are some common questions about payments when shopping at zencoreyoga.com

What payment methods do you use?

We want your shopping experience at zencoreyoga.com to feel 100% safe. Therefore payments are made through globally trusted payment systems PayPal or Shopify Payments. Please note that you do not have to create a PayPal account in order to pay with credit/debit cards through their payment service. zencore does not handle any credit card numbers directly. 

What should I do if my payment has not been captured?

If you are not able to pay with your debit or credit card, it is usually because your card is issued in another country than the one you are ordering from. Our payment systems typically blocks these transactions to minimize fraud. If you are not able to pay with your card, we strongly recommend reaching out to us immediately or try another card or payment method.

What is the price I am seeing?

All prices at zencoreyoga.com include local VAT/taxes and are payable in Euro. For non-EU customers, additional VAT, customs charges, and other levies may apply, as determined by your local customs authority.

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